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Customer feedback: how to collect and what to do with it | Hiver Blog
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Video Template talk:Leave feedback



Plainlinks?

Shall we make it a plain link? -- Martin (MSGJ · talk) 16:32, 11 November 2009 (UTC)

Made this change to the sandbox now. -- Martin (MSGJ · talk) 03:30, 12 November 2009 (UTC)

Maps Template talk:Leave feedback



Stability

Not stable yet? What's the problem? Something about {{urlencode}}? Rd232 talk 02:25, 12 November 2009 (UTC)

Think there are a few issues to be sorted out which we may want to change and which may affect existing uses. So it's better if we sort these out before widely implementing. -- Martin (MSGJ · talk) 03:27, 12 November 2009 (UTC)

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/feedback

I'm aware that my edit may have changed some existing uses of this template, but I do think that if {{{page}}} is specified, it should define the exact page and not add /feedback automatically. For example, it might be preferred that the feedback comes directly to the talk page rather than a subpage. -- Martin (MSGJ · talk) 16:57, 11 November 2009 (UTC)

I've undone myself for now. Still thinking about the best way to do this. -- Martin (MSGJ · talk) 17:09, 11 November 2009 (UTC)
I'm thinking on making standard feedback pages as subpages of Wikipedia:Feedback (we can thus document and centralize the practice on that page), the default feedback page for {{{page}}} is then Wikipedia:Feedback/{{{page}}}; and we can also add a feedbackpage parameter to override. Cenarium (talk) 00:46, 12 November 2009 (UTC)
That might be a good idea, although I can see a possible scenario of feedback pages building up without anyone looking at them which would be bad. I think for a lot of low-traffic pages, it might be better just to use the main talk page. -- Martin (MSGJ · talk) 03:25, 12 November 2009 (UTC)
Right. Then we should go with no default feedbackpage, or default talk ? Cenarium (talk) 03:46, 12 November 2009 (UTC)
Hmm, I'd be inclined to require the page parameter to be input, i.e. no default. -- Martin (MSGJ · talk) 11:50, 12 November 2009 (UTC)

I don't want to use talk pages for this, even on low-traffic pages. There are other ways to ensure feedback is looked at reasonably often, eg Special:RecentChangesLinked/Category:Feedback_pages. Also low-traffic, on Help/Wikipedia pages, doesn't necessarily mean few watchers - so perhaps an additional template placed on the talk page can signal the existence of feedback (ideally with the date of the most recent post...). Rd232 talk 12:00, 12 November 2009 (UTC)

I think you're right that in most cases a /feedback page will be preferable. But I think we should not presume to know what is best for every case, so I think the template should make any page possible. -- Martin (MSGJ · talk) 22:31, 12 November 2009 (UTC)
Sure, yes, there may be exceptions. Rd232 talk 22:39, 12 November 2009 (UTC)

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Section title

Would be nice to enable custom section links. This would allow pages to have separate sections for feedback on each day. Otherwise you're going to have a million different sections with the same name, which is no good for TOCs. -- Martin (MSGJ · talk) 17:15, 11 November 2009 (UTC)

Agree, the template should be as general as possible. We may use feedback pages in a variety of cases. Cenarium (talk) 00:46, 12 November 2009 (UTC)
Ah, I thought you meant something else initially. Sections are now added in the form Feedback ({{date}}) in the sandbox template. I made some other adjustments. Cenarium (talk) 01:58, 12 November 2009 (UTC)
Great. I've thought of another idea ...
  ==Feedback from {{subst:REVISIONUSER}}==  
... would it work? -- Martin (MSGJ · talk) 11:49, 12 November 2009 (UTC)
I've found a way to make both working, it'll just leave funny edit summaries. Combining both, I added
  Feedback from {{subst:REVISIONUSER}} ({{subst:#time:j F Y}})  
url-encoded in the link, and
  Feedback from {{REVISIONUSER}} ({{subst:#time:j F Y}})  
as default for the box. Cenarium (talk) 01:17, 15 November 2009 (UTC)

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/link

Hope you don't mind but I've moved Template:Feedback link to this subtemplate because I think it will be better this way. One reason is that {{{page}}} needs to be pushed through {{FULLPAGENAMEE}} to remove spaces. This would add a lot of extra code on, and would be better passed from the main template. So we could have a "plain" option on the main template does the same thing that {{leave feedback}} did. Also I've merged the two separate talk pages. -- Martin (MSGJ · talk) 03:37, 12 November 2009 (UTC)


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Feedback editintro and preload

Since we're going to use specific several if not many editintros and preloads, I moved the template:feedback page/editintro and template:feedback page/preload subpages to template:feedback editintro and template:feedback preload; not subpages yet as templates would need simultaneous updating; so that we can see clearly the custom editintros and preloads, and simplify names a bit. Cenarium (talk) 03:52, 12 November 2009 (UTC)

Umm, bit confused. You say you moved the subpages, but then you say "not subpages yet"! -- Martin (MSGJ · talk) 22:30, 12 November 2009 (UTC)
The sub-subpages like Template:Feedback page/editintro/Wikipedia:Help desk, because we'd need to update the templates or use transition code then move them. Cenarium (talk) 03:45, 14 November 2009 (UTC)

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format parameter

Instead of |link=yes and |section=yes, etc. would it be better to use |format=link and |format=section? This makes it clearer that only one option may be used. -- Martin (MSGJ · talk) 11:54, 12 November 2009 (UTC)

I've done this now, and intend to change the existing uses if you guys are happy with it. Cenarium: can I ask what behaviour do you expect on Help:Edit summary where you added {{Leave feedback|coord=yes|section=yes}}? -- Martin (MSGJ · talk) 22:29, 12 November 2009 (UTC)
That we see both the section and the coord link, but we can use the template twice anyway if we want, so there's no problem. Cenarium (talk) 03:47, 14 November 2009 (UTC)
Okay, I have changed this syntax now, and also added a |format=box option. -- Martin (MSGJ · talk) 16:11, 14 November 2009 (UTC)

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Recent changes

I've made recent changes allowing to specify feedback page, put the link in plain or not (default), and changed the root page for preload and editintro as noted above. I've used the template in a few more visible pages, so we should be more careful now. Though it's not necessarily stable enough yet to be widespread used. Cenarium (talk) 03:48, 15 November 2009 (UTC)


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T:Leave feedback/link

Perhaps linking the user's username in the heading would aid people in finding out more information (easily) about those users, as it doesn't appear that they are informed about signing their "feedback." I made a test edit in the sandbox here and it seemed to work fine. Killiondude (talk) 07:27, 11 June 2010 (UTC)


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Hidden parameters

These paramenters need to be added to the help:

  • page
  • feedbackpage
  • text
  • plain

- Lionel (talk) 11:36, 14 October 2011 (UTC)


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Bug in format=box

When "box" is selected the parameters e.g. "text" don't work. This is due to "Please note that variables, templates, parser functions and template parameters are not supported in InputBox parameters" from [1]. To use parameters you have to use #tag:inputbox per [2]. I'm going to fix this. - Lionel (talk) 11:39, 14 October 2011 (UTC)

 Done- Lionel (talk) 12:32, 14 October 2011 (UTC)

The subst:REVISIONUSER was removed accidentally, right? Helder 13:26, 14 October 2011 (UTC)
Yea, it was.- Lionel (talk) 18:54, 14 October 2011 (UTC)

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Section titles in Feedback page

Can we wikilink the userpage in the automatically generated section title? I.e. the section created on the .../Feedback pages. E.g. "Feedback from Lionelt (14 October 2011)". - Lionel (talk) 10:14, 16 October 2011 (UTC)

Like this? Helder 15:21, 26 October 2011 (UTC)
Yea, that's it. Should it be piped so that "User:" is obscured? - Lionel (talk) 20:34, 26 October 2011 (UTC)

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